YUFUZA offers end-to-end services for
collecting, analyzing, and acting on customer feedback. Our platform delivers real-time
insights, customizable dashboards, and automated workflows to close the feedback loop.
Real-Time Feedback Capture
Gather feedback from web, mobile, email, chat, and in-app surveys in real time to
detect issues as they happen.
Sentiment & Text Analytics
AI-powered sentiment analysis, topic modeling, and keyword extraction surface trends
and root causes.
Experience Metrics & Benchmarks
Track CSAT, NPS, CES, TRENDS and custom metrics with industry benchmarks to gauge
performance.
Closed-Loop Feedback & Action
Automatically assign actions, notify owners, and verify outcomes to close the loop
with customers.
Product & Feature Insights
Prioritize roadmaps with customer requests, pain points, and impact scores.
Custom Dashboards & Reports
Visualize what matters most to your business. Create personalized dashboards and
export automated reports that keep your team aligned.
FAQ
Answers to common questions about YUFUZA, our AI-powered
platform, security, pricing, and implementation.
It’s a customer feedback and analytics solution that helps businesses collect
feedback from multiple channels, analyze it with AI-powered insights, and take action to
improve customer satisfaction and loyalty.