Refund Policy

Refund Policy

Last Updated: 11-22-2025

Thank you for choosing Yufuza, a product of Midcel Softwares LTD. Your satisfaction is important to us. This Refund Policy explains how refunds are handled for subscriptions to our platform.

1. Subscription Payments

Yufuza operates on a prepaid subscription basis. All payments are collected upfront for each billing cycle (monthly or yearly).

2. Refund Eligibility

We offer refunds only under the following conditions:

  • You were mistakenly charged multiple times
  • You experienced a verified technical issue that prevented platform usage
  • You cancel within 14 days of your first subscription payment and have not actively used the platform

3. How to Request a Refund

To request a refund, send an email to:

support@yufuza.com

Please include:

  • Your account email
  • Transaction reference or invoice ID
  • Reason for refund request

Refund reviews typically take up to 5 business days.

4. Billing Through Paddle

All payments are processed by Paddle, our Merchant of Record. If your refund is approved, it will be issued via Paddle to your original payment method.

5. Contact Us

If you have any questions about this Refund Policy, please contact us at:

support@yufuza.com